Privacy Policy
Last Updated: February 2026
1. Introduction
Northern Frontier Health ("we," "our," or "us") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our healthcare services.
2. Information We Collect
Personal Information: Name, date of birth, contact information (phone number, email address, mailing address), and emergency contact details.
Health Information: Medical history, current medications, symptoms, diagnoses, treatment plans, and other protected health information (PHI) as defined by HIPAA.
Technical Information: Browser type, IP address, device information, and website usage data collected through cookies and similar technologies.
Payment Information: Billing details necessary to process payments for services rendered.
3. How We Use Your Information
We use your information to: provide and coordinate your healthcare; communicate with you about appointments, treatment, and follow-up care; process payments; comply with legal and regulatory requirements; improve our services and website; and send important updates about our practice.
4. HIPAA Compliance
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information is handled in accordance with HIPAA's Privacy Rule and Security Rule. We maintain physical, technical, and administrative safeguards to protect your PHI.
5. Information Sharing
We do not sell your personal information. We may share your information with: other healthcare providers involved in your care (with your consent); business associates who perform services on our behalf under HIPAA-compliant agreements; law enforcement or regulatory bodies when required by law; and billing or payment processing services.
6. Telehealth Privacy
Our telehealth services use secure, HIPAA-compliant platforms. While we take every reasonable precaution to protect the confidentiality of telehealth sessions, you are responsible for ensuring your environment is private during virtual appointments.
7. Cookies and Tracking
Our website uses cookies and similar technologies to improve user experience and analyze site traffic. You can control cookie settings through your browser preferences. Essential cookies necessary for website functionality cannot be disabled.
8. Data Security
We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, secure access controls, regular security assessments, and staff training on privacy and security protocols.
9. Your Rights
You have the right to: access your health records; request corrections to your information; request restrictions on certain uses of your information; receive an accounting of disclosures of your PHI; and file a complaint if you believe your privacy rights have been violated.
10. Data Retention
We retain your health records in accordance with Montana state law and federal regulations. Personal information collected through the website is retained only as long as necessary to fulfill the purposes described in this policy.
11. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13 through our website. Medical services for minors are provided with appropriate parental or guardian consent.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
13. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at 406-299-4905.